Business Support Analyst (CIC)

Job description

We are looking for a Business Support Analyst with financial application knowledge for Tier I Help Desk in Gaithersburg, MD to join our team at Prominent Edge. We are a small, stable, growing company that believes in doing things right. This role serves as the customer-facing, single point to assist end users of all skill levels over the phone, in person, or by using other assistance technologies to address a wide variety of questions concerning financial and administrative applications as well as to follow up to ensure customer satisfaction. Minimum Qualifications: - Demonstrated progressive experience in a service desk/help desk environment supporting financial and administrative applications. - Experienced working in a team-oriented, collaborative environment. - Excellent customer service, verbal, and written communication skills. Proven ability to follow written and verbal instructions. - Ability to deal with problems involving few concrete variables in standardized situations. Proven ability to resolve problems quickly using sound judgement. - Proficient understanding of general accounting principles. - Proficient in Microsoft technologies, including Word, Excel, PowerPoint, O...