Digital Experience Analyst

Job description

The Digital Experience Analyst is responsible for driving adoption and continuous improvement of the Signature Vision digital portal through structured customer onboarding, ongoing Voice of Customer (VoC) research, and actionable insights derived from user feedback. This role ensures customers successfully engage with Signature’s digital platform while identifying opportunities to enhance usability, functionality, and overall experience. This position supports cross-functional digital initiatives, identifies content and platform updates, partners closely with Marketing, IT, Operations, and Commercial teams, and ensures all digital experiences align with Signature’s brand standards, accessibility requirements, and performance goals. Customer & Account Onboarding (Signature Vision) - Lead and support onboarding efforts for operator accounts and customers into the Signature Vision digital portal. - Develop onboarding frameworks, materials, and training approaches to drive adoption and self-service behaviors. - Partner with Global Sales, BRAVO helpdesk, and Operations teams to ensure a consistent and effective onboarding experience. - Monitor onboarding success metrics (activation, usa...