Service Advisor

Job description

Hendrick Chevrolet Cadillac Location: 3112 W Hwy 74 West, Monroe, North Carolina 28110 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions. - Works with customer and technician to identify required maintenance. - Advises customers on necessary and recommended services. - Offers additional services and repairs to customers. - Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. - Estimates cost of mechanical, electrical, or other repairs. - Enters itemized estimate on service order and explains estimate to customer. - Schedules appointments with customer. - Meets dealership’s standards for repair and ord...