Recoveries Officer

Job description

Join One of Australia’s Leading Mercantile Agencies At Risk & Security Management (RS), we deliver trusted field services to major banks, credit providers, insurers, government, global corporations, and law firms. Our team thrives on “The RS Way” values to ensure we are building a great place to work and delivery exceptional outcomes to our clients. Why RS?: Work-life balance: Core hours 9am–5pm, Monday to Friday-no weekends or late nights. Flexibility: Enjoy flexible work options once you’re fully onboarded. Recognition: Achievable KPIs and a supportive, people-focused culture. Career growth: Ongoing training and opportunities to advance your skills. About the Role: As a Recoveries Officer, you'll play a vital role in our team by: - Conducting inbound and outbound calls to customers regarding overdue accounts. - Negotiating and establishing repayment arrangements tailored to individual circumstances. - Maintaining detailed and accurate records of customer interactions and payment agreements. - Processing payments and updating account statuses in relevant systems. - Handling customer queries and complaints with professionalism and empathy. - Acting as an extension of our client's b...