NAM Customer Experience Training Leader

Job description

Location: Remote - North Carolina, United States Job ID: R0120771 Date Posted: 2026-03-02 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Human Resources Job Schedule: Full time Remote: Yes Job Description: The Opportunity Join Hitachi Energy as our Customer Experience Training Lead and shape how teams across the HUB learn, grow, and deliver exceptional customer value. In this role, you’ll coordinate, optimize, and deploy training programs across multiple Customer Experience functions. You’ll lead needs assessments, manage content development, and partner closely with HUB and BU leaders to ensure every program is aligned, effective, and easy to adopt. If you excel at organizing complex initiatives, guiding instructional design, and creating training that drives real results, this is your chance to make a measurable impact. Job Title: HUB Customer Experience Training Leader Location: Ideally based near one of the North America Factories (Jefferson City, MO; Raleigh, NC; South Boston, VA), Remote with Travel How you’ll make an impact: Lead LNAs and TNAs across Customer Experience teams. Translate findings into practical training requirements. Manage planning, timeline...