Customer Relations Specialist

Job description

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want: The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction. What You'll Do: - Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication. - Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial ap...