Client Service Representative

Job description

Client Service Representative Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of San Dimas Pet Clinic and it is important that all clients feel welcome, safe and comfortable. C SRs are invaluable members of our hospital team , and we treat them that way . Come thrive in an environment that encourages learning and continue d grow within the profession and become the bridge between pet owners and patient care. Essential Functions and Responsibilities: - Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone - Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment - Respond with compassion and empathy in stressful and emotional situations - Maintain a clean , stocked and orderly lobby and front office area - Educate clients on wellness plans, food and products sold in waiting room - Perform opening and closing procedures, end...