Scaled Customer Success Specialist

Job description

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. What you’ll do: - Manage a large portfolio of customers (2,000+ accounts) using a scaled, system-led approach to drive product adoption, retention, and expansion. - Leverage customer data, usage insights, and health signals to identify risks, uncover growth opportunities, and prioritize proactive engagement. - Design and execute scalable success programs (automated lifecycle campaigns, onboarding journeys, webinars, and office hours) that guide thousands of customers through key stages of their journey. - Analyze customer behavior, engagement metrics, and product usage to continuously improve customer journeys and success programs. - Identify...