Supervisor I, Hospitality Customer Experience

Job description

Supervisor I, Hospitality Customer Experience Position Profile: Provides exceptional service-related support to Service Delivery customers in hospitality, concierge, and Ricoh Workplace Services. The Hospitality Customer Experience Manager supervises day‑to‑day operations of Managed Services staff. Approximately 80% of time is spent delivering hospitality, concierge, and workplace services; approximately 20% is spent on administrative duties, developing procedures, and implementing processes. This role requires a high degree of customer interaction and represents both Ricoh’s culture and the customer’s culture. Job Duties and Responsibilities: - Responsible for managing employees in workplace productivity (meeting room services, visual communication), concierge services, hospitality, and customer experience services - Prepare and deliver performance reviews (or assist in preparation and delivery) - Organize team meetings and define action plans - Able to step into any hospitality or customer service role: lobby, client experience, agency guest relations - Responsible for conference room booking, conflict resolution, travel booking, and expense reporting - Manage conflict resolution...