Customer Service Representative/Dispatcher

Job description

Description Customer Service Representative/ Dispatcher Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Are you ready to be Part of Something BIGGER! The Plumbing and Air is looking for a dynamic- Customer Service Representative/Dispatcher to join a thriving business that believes in work life balance and cares about YOU! In this role, you will be responsible for: - Answer incoming customer requests and inquiries in a professional & friendly manner - Act as a liaison between customers, technicians, salespersons & management - Schedule service and routine maintenance appointments - Maintain & update customer records based on interactions - Process invoice payments - Provide information about products and services - Troubleshoot and resolve customer issues and concerns - Develop & maintain a knowledge base of the evolving products & services that benefit our customers - Participate in in-house training on products & services needed by our customers& office software required to...