Dispute Initiation Associate

Job description

Position level will be dependent upon internal and external experience - Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance - Accurately record customer reason for disputing transactions - Properly respond to customer inquiries regarding existing disputes - Research transaction entry modes and additional data - Meet assigned deadlines and goals - Regular and predictable attendance and punctuality - Other duties as assigned Physical Requirements: FCBI is an equal opportunity employer. - Must be able to remain in a sitting stationary position for extended periods of time - Constantly operate a computer and other office machinery - Ability to lift up to 25 pounds Qualifications: - At least 18 years of age - High school diploma or equivalent - Working knowledge of Microsoft Office and general office equipment - Able to communicate in a professional manner verbally and in writing - Able to work independently to meet deadlines but remain flexible - Well-organized, with sharp attention to detail - Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions - Strong customer service skills (both...