Digital Intelligence & CS Operations Specialist

Job description

Position: Digital Intelligence & CS Operations Specialist Location: US - Remote Overview: BlueVoyant is seeking a Digital Intelligence & CS Operations Specialist to serve as the operational and analytical backbone of our Digital Program and broader Client Success Management (CSM) organization. This senior individual contributor role ensures our teams have the right customer intelligence, at the right time, to drive meaningful engagement and informed decisions. Join a team dedicated to building the infrastructure, signals, and insights that power scalable customer success. Key Responsibilities: Customer Intelligence Infrastructure: Build and maintain customer intelligence infrastructure across Clay, Snowflake, Salesforce, and Gong — ensuring data is connected, accurate, and actionable across the CSM org. Automated Signals & Health Scoring: Develop automated signals and health score inputs to proactively surface risk, expansion opportunity, and engagement gaps — enabling CSMs to prioritize with confidence. Reporting & Dashboards: Create and maintain dashboards and reporting for digital segment performance and CSM-managed accounts — translating raw data into clear, decision-ready insi...