Support Engineer

Job description

SUPPORT ENGINEER FLIGHTCAST: Location: Los Angeles (in-person preferred): Reporting to CTO: Working closely with Founder: Compensation: $100k+: FLIGHTCAST: FlightCast is trying to make running a video podcast not suck. We’re building tech to make publishing video and audio everywhere one-click, and bringing all your analytics and ads under one roof. We’re co-founded by Steven Bartlett - The Diary of a CEO - the second largest podcast in the world. We are purpose-built to help make the largest podcasts even bigger. MISSION: Act as the bridge between FlightCast customers and the engineering team, ensuring users can successfully use the platform while identifying and fixing issues quickly. This role combines technical support and software engineering, helping resolve customer problems, debugging, and improving the product experience by turning support insights into product improvements and tutorials. Most of our customer issues are actual bugs - not product misunderstandings. So if you like bug fixing, this is for you. OUTCOMES: Reduce engineering interruptions. Act as the first line of technical support so the core engineering team can focus on building new features. Provide technica...