Customer Care Consultants - Claims

Job description

Support Our Partners. Keep Customers Moving. Build a Career with Purpose. Join a high-performing, values-driven team helping customers get back on the road after an accident. If you thrive in fast-paced environments and take pride in delivering a great customer experience, we want to hear from you. About Compass: Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better. We live our values every day: Care & Passion – treat others the way we want to be treated Courage – be empowered and make informed decisions Can Do – find solutions and drive continuous improvement Trust – do the right thing in all relationships With a strong team culture and a focus on fun, collaboration, and growth, we’re looking for dynamic, customer-focused individuals to join our expanding team. Your Day-to-Day Responsibilities: - Lodge new claims via phone, email, or digital channels - Make liability assessments and sound decisions - Meet individual and team KPIs - Handle customer objections and resolve escalation...