Service Delivery Manager

Job description

Job Requisition ID: 41183 SAP/UKG Service Delivery Manger | Operate | Sydney We are seeking a talented Service Delivery Manager to join our Operate team based in Perth. This is a permanent role that will support you in growing your career, working across a number of exciting client projects and an opportunity to be part of a market-leading team. As the Service Delivery Manager, you are responsible for managing delivery across all SAP SuccessFactors modules, such as Employee Central (EC), Recruitment Management (RCM), Onboarding (ONB), Learning Management System (LMS), and UKG. Your scope encompasses all ITSM processes, including Incident Management, Service Request Management, Problem Management, and Change & Release Management. Additionally, you oversee all support tiers involved in AMS, ranging from Level 2 to Level 4 where applicable, including vendors and partners. What will your typical day look like? - Be part of market-leading projects with global scale and complexity - Mentoring, coaching and leadership programs to help you make an impact that matters - Belong to a workplace that values diversity, equity and inclusion - Check SLAs, KPIs, ticket trends, backlog, and system s...