Director, Strategic Account Operations - Remote

Job description

Summary: The Director of Strategic Account Operations serves as the executive owner for the company’s most strategic enterprise partnerships. This role operates as a general manager for key accounts, with responsibility for overall account health, contractual compliance, and long-term global growth. This role will ensure alignment across operational, engineering, supply chain, and production to consistently deliver on commitments and strengthen client relationships. Responsibilities: Qualifications: Tritium is powering the shift to electric mobility. You’ll be part of a global team developing technology that drives a cleaner, smarter transport future. We value collaboration, initiative, and accuracy, and we’re committed to creating a diverse, inclusive workplace where everyone can thrive. - Own the end-to-end performance of key global accounts, ensuring all contractual obligations, service level agreements, and performance standards are met or exceeded - Act as the primary escalation point for issues that could impact account performance or client satisfaction - Oversee the full lifecycle of purchase orders, ensuring timely acknowledgment, production, and delivery in line with agre...