Integrated Support Services Coordinator

Job description

Overview The Integrated Support Services Coordinator plays a crucial role in ensuring the smooth functioning of office operations and reception activities within Chestnut’s Central Illinois facilities. This position requires adept leadership and organizational skills to supervise staff effectively while managing multiple tasks and maintaining a high level of professionalism. The coordinator oversees daily operations, provides supervision to customer support representatives, and evaluates office procedures to enhance workflow efficiency. Additionally, the role involves promoting a supportive and recovery-focused environment in alignment with Chestnut’s values. Responsibilities: - Coordinate daily office operations, including reception, telephone coverage, scheduling appointments, and data entry, across single or multiple sites. - Supervise customer support representatives, ensuring prompt and professional handling of incoming calls and maintaining a safe waiting room environment. - Act as a working supervisor, providing assistance to staff as needed to maintain efficient operations. - Ensure adequate reception coverage by scheduling staff, monitoring attendance, and covering the rec...