Quality Lead Business Services - Manager (f/m/d)

Job description

Quality Lead Business Services - Manager (f/m/d) ENABLING YOU TO SHAPE A BETTER TOMORROW: Code number: J000020132: Entry level: Professionals: Location: Cluj-Napoca: Organization: MHP - A Porsche Company Tasks Tasks Tasks: - Design and implement a standardized Quality Management System (QMS) across the Business Services organization, defining quality standards, policies, and control mechanisms - Ensure alignment with internal controls (e.g., ISAE 3402) and compliance requirements - Define and manage quality KPIs (accuracy, error rates, SLA adherence, rework levels) and track and report quality performance to the leadership team - Implement quality checks, audits, and sampling methodologies, ensuring root cause analyses (RCA) are performed for recurring issues - Identify process inefficiencies and drive standardization across teams and entities - Lead Lean initiatives to reduce errors and improve efficiency - Partner with Process Owners to simplify and harmonize processes before automation - Collaborate with Automation and Digital teams to ensure quality-by-design in RPA, IDP, and Agentic Automation solutions, while identifying opportunities to reduce manual errors through automatio...