IT Support Specialist II
The AME Group · Dayton, Ohio, US
Description About AME AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, a...
Job description
Description About AME: AME is a Managed Service Provider (MSP) focused on delivering excellent client experiences through reliable support, smart processes, and continual improvement. Our OSC Desktop team handles the issues that require deeper troubleshooting, strong judgment, and clear communication—especially when automation can’t fully complete the work. Role Summary: The IT Support Specialist II plays a vital role in client support and satisfaction at AME. In this role, you’ll provide advanced technical support for complex desktop and application issues, take ownership of escalated tickets, and deliver exceptional customer service. Success requires strong technical expertise, great communication, sound prioritization, and a commitment to learning and improving how we work. What We Offer: - Competitive salary and benefits package. - Opportunities for professional growth and development. - Collaborative and supportive work environment. - Flexibility to work on a variety of interesting projects. Key Responsibilities: - Resolve advanced desktop and application issues (performance problems, application conflicts, registry-level troubleshooting) - Take over tickets escalated from AI/...