Customer Operations

Job description

About Bastion Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end. Bastion's regulated foundation underpins a compliance-first approach to risk management, ensuring the integrity and security of all financial activity within its systems. Bastion holds the appropriate licenses for its own operations, but can also act as a service provider, offering compliance and financial operations support under our customers’ licenses. Overview: We're hiring a Customer Operations Lead to be the front line of support for Bastion's partners — starting with our highest-profile integration. You will be the person responding to partner escalations every day, triaging technical issues, and working directly with engineering, product, finops, and compliance to resolve them. You'll also build the processes, knowledge base, and tooling that make all of that sustainable and scalable. This isn't a "build the playbook and hand it off" role. You'll be doing the work — fielding par...