Automotive Assistant Manager

Job description

Company Overview Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Position Overview The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment. Responsibilities Customer Relations Welcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Employee Supervision and Management The center manager is responsible for the direct supervision of all employees of the center. Duties include: - Present the Service Review to the customer with air filter, cabin air filter, Wiper Blades, etc, for customer inspection. - Maintain communications with waiting customers, keep them informed of wait times, and answer questions. - Ensure a comfortable, clean, and safe atmosphere for customers. - Review Service Orde...