Fun Expert Agent (Virtual)

Job description

JOB SUMMARY: The Agent, Fun Expert identifies where the guest is in the booking journey, plans possible itineraries, answers vacation planning questions, notates guest needs and submits future leads to the outbound team. The incumbent in this role, through established sales processes, attempts to convert sales calls into cruise bookings, upsells staterooms, and explains and offers cruise vacation protection. This incumbent also services incoming technical calls pertaining to the company's website and self-service bookings. The Agent, Fun Expert assists customers with pre-cruise sales and creates service cases in the IT help desk system when issues arise that require IT support QUALIFICATIONS: 2nd 2 weeks of training Monday- Friday | 1:30-10pm est - Handles incoming calls from guests and travel advisers who are experiencing technical issues with Carnival's website, Travel Agent Portal, (GOCCL), Funshops, Online Check-in and Pre-Sale portals. - Troubleshoots user-facing technical issues and escalates more complex issues needing IT support via the case- generating IT system. - Completes pre-sale transactions. Provides guidance to guests on navigating cruise manager and other self-serv...