Retail Banking Customer Care Branch Apprenticeship Programme 2026 Manchester

Job description

Job Description Purpose of the role: To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities Accountabilities: - Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking. - Collaboration with cross-functional teams to support business initiatives. - Participation in training and development programs to enhance skills and knowledge. - Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking. - Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints. - Management of the development and implementation of financial models and stra...