Escalations Team Lead

Job description

As a Escalations Team Lead in our Financial Crime team, you will be responsible for the day-to-day management and oversight of the Escalations team. Your responsibilities will include being the teams referral point and acting as the SME on all things Escalations. The Escalations Team is responsible for assessment of escalations raised by various teams for review, decision making on if the rationale for an off-boarding/retain recommendation is acceptable and provide an outcome; identification of red flags to assess whether the case requires escalation to the committee; completion of follow up actions on the back of an exit decision; managing the relationship review journey and ensuring we remain compliant within our SLA's. Job Responsibilities: - Manage Escalations pipeline of incoming cases and directing oversight of the Escalation Quality Control Checks, ensuring all Escalations cases are reviewed, assessed and decisioned correctly by specialists. - Chair the Committee and provide clear and concise summaries of each case for the assessment of the Committee and steer senior stakeholders within allotted time. - Manage performance of Escalations Specialists, provide clear performance...