Patient Advocate

Job description

City/State Norfolk, VA Work Shift: First (Days) Overview: Sentara Norfolk General Hospital is hiring a Full-time, Rotating Shift, Patient Advocate for Guest Services. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding services. Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. Staff education to improve patient satisfaction is also expected. Full-time, Rotating Shift, working Monday through Friday from 10 a.m. to 6:30 p.m., and be available to Rotate Weekends. Education: High School Diploma or Equivalent Required Bachelor's Degree Preferred: Experience: 2 years of customer service experience Required Mediation Experience Preferred: Microsoft Office Experience Preferred: Patient Advocate Experience Preferred: Strong Documentation Experience Preferred: Ke...