Fraud Detection Analyst (M-F, 10:30am - 3:30pm, Hybrid- Amherst, NY or Bridgeport, CT)

Job description

Overview: Detects and prevents fraudulent activities by analyzing anomalous activity in near real-time environment in order to minimize Bank fraud losses, mitigate internal intent to defraud the Bank, and protect customers from external threats. Supports various fraud related activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation when appropriate. Primary Responsibilities: - Review transaction data from the real-time fraud detection system and other reporting sources and complete additional research in various internal and external systems to identify potentially fraudulent transactions. - Place appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to provide a record of activity and support identification of trends or consistent issues. - Contact customers by phone, mail and email to verify transactions, resolve fraud-related account issues, and verify legitimacy of activity. - Leverage fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional lev...