Senior Director, Customer Experience

Job description

This role is central to Sharp’s next phase of growth. By unifying customer experience, commercial strategy, and operational capability, this role will unlock meaningful value—transforming how the organization serves its customers while strengthening its operational and commercial alignment. The Senior Director, Customer Experience, will provide leadership to the Customer Services organization while collaborating with cross-functional groups to optimize communication and processes within the organization with a focus on the customer experience. This leader will serve as the connective tissue between commercial ambition and operational execution—ensuring that customer commitments are both compelling and deliverable. This role will be responsible for establishing and managing strategies to improve customer satisfaction, loyalty, and retention by overseeing the entire customer journey, analyzing feedback collaborating across departments and positively influencing cross-functional collaboration and colleague experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: The following is a list of minimum responsibilities related to the Director of Customer Experience position. Other duties may also...