Communications Operator

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Department: Telecommunications The Communications Operator serves as the central point of contact for our Salinas Valley Health Medical Center. This role manages incoming and outgoing telephone communications, operating the Salinas Valley Health phone system and ensures seamless communications between patients, families, staff, providers, and other external callers. The Communications Operator handles a wide range of internal and external inquiries while prioritizing emergency code call management. This role requires precision, critical thinking, and the ability to maintain calm while executing procedures efficiently and accurately. Works under the supervision of the Telecommunications Supervisor. Performs other duties as assigned. Telephone Operations and Call Management: - Operates the Salinas Valley Health telephone system to handle inbound and outbound high call volumes. - Professional Communication: Answer incoming calls, emails, and other communications in a professional, courteous, and efficient manner. - Skillfully de-escala...