Director, Organizational Change Management

Job description

About the Role The Organizational Change Management (OCM) team is a critical part of the Technical Program Management (TPM) organization, which leads the delivery of complex, cross-functional technology programs across Gap Inc. The OCM team enables the people side of transformation—focusing on adoption, readiness, and sustainability for process changes, technology rollouts, and organizational shifts. Our mission is to drive successful outcomes and enable profitable growth by ensuring teams across Gap Inc. are empowered, aligned, and equipped for change. As the Director of OCM, you will lead enterprise change efforts within Global Technology Solutions (GTS), shaping and executing strategies that drive engagement, build change capability, and accelerate adoption. You will use the OCM Operating Model to assess the scale and complexity of change across people, processes, and technology—and translate those insights into actionable strategies that minimize disruption and maximize impact. You will oversee and deliver the full scope of change management for GTS, specifically programs focusing on data analytics, reporting, and dashboards - including stakeholder alignment, process enablement...