BDC Administrator/Customer Service Representative

Job description

Dealership: L0029 Lithia Hyundai of Fresno Lithia Hyundai of Fresno: BDC Administrator (Customer Service Representative) #1 Hyundai Dealer in Northern California #6 Ranked in the Country for Best Dealership to Work For Are you a motivated, customer-focused professional with a passion for the automotive industry? Do you thrive in a fast-paced environment where every call is an opportunity? If so, we want YOU to join our team! What You Will Do: - Handle inbound and outbound calls, emails, and chats to assist customers with sales inquiries. - Schedule appointments and follow up with leads to drive showroom traffic. - Maintain accurate records in our CRM system. - Provide top-notch customer service while meeting performance goals. What We Are Looking For: - Strong communication skills and a friendly, professional attitude. - Previous experience in a BDC/Call Center, or customer service role (Automotive experience, a Plus). - Ability to multitask and work in a team-oriented environment. - Basic computer skills and familiarity with CRM software. We offer the best-in-class industry benefits: High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We a...