Network Support Engineer - Reactive

Job description

Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us. So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role: - Provides reactive network support, focused on incident resolution and service restoration across customer environments. - Operates in a fast ‑ paced, SLA ‑ driven environment, taking ownership of incidents from diagnosis through to resolution. - Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high ‑ quality technical outcomes. - Contributes to stable, reliable service by resolving incidents effectively and maintaining high standards of ticket quality and communication. Responsibilities: - Diagnose and resolve network incidents and service requests, ensuring timely restoration of service. - Take ownership of incidents, maintaining clear updates, high‑quality communication, and accurate documenta...