Global CRM Manager

Job description

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in. We are looking for an experienced Global CRM Manager to drive CRM strategy across multiple markets, owning the full player lifecycle and scaling retention performance globally. This role is based in Spain with relocation support provided. Key Responsibilities: •⁠ ⁠Define and execute CRM strategy across multiple markets and products •⁠ ⁠Own the full customer lifecycle: onboarding, engagement, retention, reactivation, and churn prevention •⁠ ⁠Plan, launch, and optimize CRM campaigns across all channels (Email, SMS, Push, In-app) •⁠ ⁠Drive segmentation and personalization strategies tailored to different markets and player behaviors •⁠ ⁠Analyze CRM performance (LTV, retention, conversion, chu...