Service Design Principal

Job description

dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro. At dunnhumby, we’re on a mission to unlock extraordinary growth and innovation for our clients. As part of this, we are expanding our strategic design capabilities to tackle complex challenges in a human‑centred, commercially grounded way. As a Service Design Principal , you will play a pivotal role in shaping and delivering end‑to‑end value across our core capabilities: Media, Loyalty & Personalisation, and Category Management. You’ll work closely with global clients and cross‑functional teams—including Commercial, Product & Tech, Strategy, and Data Science—to co‑create impactful, scalable solutions that connect customer needs with business opportunity. A craftspers...