Customer Service Officer - Global Freight

Job description

Job Purpose The Customer Service Officer is responsible for managing the end-to-end customer experience within the freight forwarding business, delivering high-quality support across all shipments. You will proactively resolve issues, manage enquiries, and build strong customer relationships, working closely with Business Development, Sales, Commercial, and Operational teams to ensure seamless service delivery and support DP World Global Forwarding’s objectives. Key Accountabilities: Act as the primary customer contact, managing end-to-end shipment execution and resolving issues promptly Build and maintain strong client relationships, ensuring consistent service excellence Monitor shipments proactively, communicate deviations, and provide timely updates to customers Identify opportunities to grow business with existing clients Support the Key Account Manager in onboarding and transitioning new business Prepare accurate quotes and rate updates, while mentoring team members to enhance service delivery Qualifications, Skills and Experience: 4+ years’ experience in import freight operations and customer service, with strong knowledge of Australian import processes Proficient in Cargowi...