NOC Engineer, Junior

Job description

The NOC Engineer, Junior monitors and supports enterprise network infrastructure from a network operations center to help maintain high availability and performance for mission‑critical services. The role focuses on real‑time surveillance of network devices, links, and services, performing initial troubleshooting, and escalating issues to senior engineers when necessary. Working within a structured 24x7 operations model, this position follows standard operating procedures for routine checks, basic changes, and shift handoffs. The engineer documents incidents, actions taken, and outcomes to support trend analysis, knowledge capture, and continuous improvement in a federal IT environment. Key Responsibilities: - Monitor enterprise network devices, circuits, and services using network management and monitoring tools, acknowledging alerts and prioritizing response based on impact and severity. - Perform first‑line network troubleshooting, including verifying device reachability, interface status, link utilization, and basic configuration items before escalating to senior engineers. - Execute standard operating procedures for routine NOC tasks, such as scheduled health checks, device re...