SVP, Enterprise Complaints Program Leader

Job description

Role Summary/Purpose: The SVP, Enterprise Complaints Programs Leader will drive the evolution of our Enterprise Complaints Program. This role will lead the design and management of the new Complaints Management System, align and deliver on a cohesive complaint strategy, ensure exam readiness and improve reporting and analytics. In addition, you will focus on complaint monitoring, root cause analysis, and program controls to deliver a consistent, efficient, and customer-focused process. Join us to lead a customer-focused program that drives transparency, compliance, and continuous improvement across the bank. Our Way of Working: We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. *Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. Essential Responsibilities: Complaint System Management: Lead the design, development, and improvement of t...