AI Conversation Designer, Customer Support

Job description

About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: The mission of the AI Conversation Designer, Customer Support is to create an effortless, best-in-class AI customer support journey. This includes designing flows for an AI support chatbot and email using best-practice SOP writing for our automated support platform. You will be part of the User Ops team under the Customer Experience org and partner closely to execute the AI Support roadmap through high-quality conversation design, QA, and continuous iteration. In...