Customer Service Representative/ Dispatcher

Job description

Overview SNYDER AIR CONDITIONING, PLUMBING & ELECTRIC is HIRING for Talented Professionals for Customer Service Representatives in Residential Markets. Join Our Dedicated Team and Explore Exciting Opportunities in Professional HVAC Services. ** 2024 & 2025 The OFFICIAL COMMUNITY'S CHOICE AWARDS WINNER FOR BEST HOME SERVICES ** DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENATIVE: As a Customer Service Representative, you will work as part of a dynamic and passionate team to ensure desired company growth as well as book service appointments and promote customer satisfaction, keep records of customer interactions, process customer accounts, and file documents. Respond to customer inquiries via phone or email in a timely and professional manner.Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.Make outbound calls to customers to follow up on inquiries, service requests, and bookings.Confirm appointments with customers and make any necessary adjustments to schedules.Ensure accurate data entry and update customer records in the CRM system.Monitor job status and coordinate with the field staff...