Business Care Partner

Job description

Job Title: Business Care Partner: Location: Brackmills, Northampton, UK Work Arrangement: hybrid, min. 1 day in office Employment: Permanent Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 48,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER® The Job: As the Business Care Partner, your aim will be to deliver industry leading service whilst building excellent working relationships with our customers. You’ll get to: - Respond to communication from both internal and external customers in a timely and accurate manner - Manage orders and process credits on time and accurately - Consult with Distribution Centers and Carriers to resolve issues - Use product and process knowledge (which will be taught) to resolve relevant issues - Continuously working to improve levels of service tailored to individual customers - Download weekly orders and m...