Chief of Staff
Navan · Berlin, DE
The Chief of Staff to the Global Chief Customer Officer (CCO) is a high-impact, mission-critical leadership role at Navan. The CCO is directly responsible fo...
Job description
The Chief of Staff to the Global Chief Customer Officer (CCO) is a high-impact, mission-critical leadership role at Navan. The CCO is directly responsible for driving more than 85% of Navan’s revenue through the entire customer lifecycle—onboarding, growth, adoption, retention, and renewals. You’ll be at the heart of our business, acting as the CCO’s strategic partner and force multiplier to accelerate Navan’s goals for scale, customer satisfaction, and revenue growth. Additionally, you will be trusted with high-stakes initiatives, confidential projects, and executive-level communications shaping the future of Navan’s customer operations. What You’ll Do: - Drive Strategic Execution - Be the right hand to the CCO , directing focus toward the most critical revenue-impacting opportunities across Customer Success, Support, Onboarding, and Professional Services. - Stand up and run high-priority, cross-functional initiatives: from customer expansion programs, at-risk account interventions, and NRR optimization pilots, to scaling impactful customer onboarding and support experiences. - Surface business insights: Synthesize dashboards, KPIs, and qualitative feedback to provide clear recomm...