Banking Services Operations Associate III - Mortgage Payments & Maintenance

Job description

Overview: Completes basic mortgage payment processing and special loans duties and basic research tasks. Primary Responsibilities: - Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance. - Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements. - Complete basic documentation preparation related to mortgage loan modification documents. - Respond to or initiate standard requests on exception payment applications or mortgage document term research. - Complete mid-level complexity research into maintenance completed, payments and payoffs. - Complete entry-level reconciliations of system maintenance and cash work as required by assigned area. - Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic. - Maintain contact with internal business partners and external customers as required in completing assigned responsibilities. - Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank....