Credit Controller

Job description

The United Kingdom Accreditation Service (UKAS) is seeking a motivated and detail-oriented Credit Controller to join our Finance Team. Reporting to the Finance Manager, this role plays a key role in maintaining strong cash flow and supporting the organisation's financial health. You will be responsible for managing cash collection across a portfolio of approximately 550 active customers, ensuring timely payments and building effective working relationships both internally and externally. Key Responsibilities: Debt Collection: - Proactively chase overdue invoices via phone, email, and written correspondence - Negotiate and manage payment plans where appropriate - Issue dunning letters and monitor aged debt - Escalate cases in line with credit control policy, including legal proceedings when necessary Account Management: - Perform account reconciliations and maintain accurate records - Take ownership of customer queries and drive timely resolution - Manage withholding tax requirements - Liaise with internal teams to resolve billing or account issues - Obtain certificates of residency for overseas customers Process Improvement: - Identify and recommend system and process improvements...