Operations Process Standardization Manager/Supervisor

Job description

About SwiftX SwiftX Inc. is a U.S.-based last-mile delivery company committed to redefining efficiency and reliability in logistics. We leverage data-driven insights to optimize delivery operations, enhance customer satisfaction, and support the growth of our delivery service provider (DSP) network across the nation. The Operations Process Standardization Supervisor/Manager is responsible for designing, documenting, and continuously improving Standard Operating Procedures (SOPs) across SwiftX’s delivery network. This role sits within the Operations Center and serves as the central owner of operational standards, ensuring consistency, quality, and scalability. The position translates performance data and operational insights into clear, executable procedures that drive reliable execution across all operations teams. Key Responsibilities: - SOP Development & Ownership - Create, document, and maintain end-to-end SOPs covering pickup, delivery, POD quality, capacity utilization, productivity, cost controls, and ZIP code coverage. - Act as the single source of truth for operational standards and working procedures. - Process Standardization & Quality Control - Define and standardize key...