Investigator Support Assistant

Job description

Labcorp is seeking a remote Investigator Support Assistant to join our team in Poland . Work Schedule: Monday-Friday: 10AM to 7PM CET or other hours if required Saturday shift required once every 2 months. Job Responsibilities: Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW) Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays Updating the database with appropriate information and informing personnel of additional testing needs. Supporting sites and sponsor with project related questions via phone and email Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP) Assisting and supporting in the implementation of global processes and procedures Tracking and reporting metrics as determined by management in the agreed timelines Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete Acting as a liaison for both internal and external clients Communicating investigator site needs...