Loan Counselor

Job description

Job DetailsJob Location: Advanced Financial Company AZ - Tucson, AZ 85711Position Type: Full TimeSalary Range: $19.00 - $23.00 HourlyDescription Position primarily responsible for contacting delinquent loan borrowers in selected/assigned accounts for Clients by phone, email or letters and to obtain check or credit card payments. To maintain accurate comments and statuses in the NLS database and individual reporting for their assigned accounts. Collaborate directly with Clients for account inquiries, resolutions, new procedures and training. Develop and update AFC policies and procedures for Clients.QualificationsESSENTIAL FUNCTIONS SPECIFIC DUTIES AND RESPONSIBILITIES: Contacting Borrowers: Contact borrowers by phone, email or letters Maintain a minimum of 100 calls per day, 15% contact rate and 40% payment to contact rate. Prepare and send delinquent and no response email and letters to 30, 60 and 90 day past due borrowers. Maintaining Comments and Statuses in System Properly and accurately comment account in NLS system Prepare and submit accurate individual reporting to Collections Manager Update account in NLS system with new customer contact information Processing payments: Pre...