Engineering Manager (m/f/d) - Customer Service Tech

Job description

Company Description Job Description: Are you passionate about leading teams to shape the future of customer service for millions of SIXT customers worldwide? You will lead a dynamic team of software and AI engineers, owning the end-to-end systems powering the Customer Service Experience. Your expertise covers distributed microservice architectures on AWS, enterprise integrations, and AI-agent layers like automated complaint handling and conversational AI. Ready to drive innovation in Pullach close to Munich? Apply now and join Team Orange! YOUR ROLE AT SIXT: - You lead and grow a high-performing engineering team, coaching frontend, backend, and AI engineers to foster ownership, collaboration, and excellence - You own the technical direction of distributed service architectures on AWS, guiding the team toward scalable, reliable, and observable systems powered by Java and Python - You drive AI-powered customer service into production partnering with Data Science to translate prototypes into reliable, safe, and measurable agentic workflows - You guarantee seamless end-to-end consistency across the customer journey, integrating Salesforce Service Cloud, telephony, AI agent capabilities...