Account Director
SBM Management Services · Dallas, Texas, US
The Account Director plays a key role in leading efforts to achieve organic growth goals. Account Directors will also focus on developing and implementing st...
Job description
The Account Director plays a key role in leading efforts to achieve organic growth goals. Account Directors will also focus on developing and implementing strategies for the retention of existing business by performing the following duties personally or through subordinate managers. Responsibilities - Deliver value to SBM customers in an impactful way to promote advocacy and align with SBM’s established growth plan - Provide leadership and direction to support existing program retention and organic growth to meet individual account and corporate growth goals - Ensure all sites within the portfolio maintain compliance with contractual agreements, SBM’s internal performance management system (4Insite), standardized processes, corporate departments, and company initiatives - Adhere to all required customer and internal reporting requirements, including but not limited to internal growth and status updates, customer-facing business reviews, and monthly portfolio updates - Travel is required to assess site performance levels and health of relationship - Seek service enhancements to streamline operations, deliver efficiencies, and improve the customer experience - Proactively assess cust...