Senior Manager, Training, QA and Voice of the Customer
Loblaw Companies Limited · Brampton, Ontario, CA
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retai...
Job description
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. About the Role: We’re looking for a strategic and forward-thinking Senior Manager, Training, QA and Voice of the Customer to elevate how we enable our teams and deliver exceptional customer experiences across our customer support centres. In this role, you will optimize and transform our learning, quality assurance, and voice of customer (VoC) programs—leveraging data, insights, and AI to drive continuous improvement. You’ll lead a high-performing team and work cross-functionally to ensure every customer interaction reflects a best...