Sr Product Associate

Job description

Join a dynamic product team that continually strives to innovate, develop, and deliver exceptional technology initiatives. As a Product Manager within the Fusion team, you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth. Job responsibilities: - Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilities - Act as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teams - Design and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automation - Develop and nurture strong relationships with clients and internal teams...