Customer Support Specialist (UKI Market)

Job description

We are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team at our office in Barcelona. You will join a team of 8 colleagues dedicated to UKI (United Kingdom & Ireland) , based in Barcelona and you will report to the Regional Team Leader. What you’ll be doing: Provide product information and effective technical and administration support through multiple channels (phone and email); Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior; Proactively manage customer expectations;: Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities; Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers. What do we expect from you? There is no set route to become a Customer Support Specialist, but to be successful in this role this is the kind of profile we have in mind: You already have a successful experience in a similar role; Impeccable written and verbal communica...